REFUND/RETURNS POLICY

You can purchase in confidence. If any product is defective and you return the same within a period of 7 days from receipt date, we will forward a replacement or full refund. Goods damaged in transit must be notified to Ashland Ecommerce Ltd within three days of receipt. Returned goods should be covered by insured/compensated parcel post. Ashland Ecommerce Ltd will not accept liability for returned goods lost in transit. All returns are subject to condition that the item(s) and packaging are unused and in perfect condition. Ashland Ecommerce Ltd reserve the right to deduct an amount from any refund should we deem that the returned item(s) / Packaging do not fulfill the previous criteria. Any such punitive deduction is entirely at our discretion without resort to mediation. Postal, carriage or other delivery charges for items returned are at the expense of the returnee and Ashland Ecommerce Ltd do not accept any liability whatsoever for charges incurred when returning any item previously supplied by us.

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Ashland Ecommerce Limited

32 Glasvey Drive

Ballykelly

Limavady

United Kingdom

BT49 9HQ